HUK-COBURG has been selected by German consumers as the most recommended car insurance brand, in the latest customer experience reports recently published by Satmetrix. Founded in 1933, HUK-COBURG has nearly 9 million car insurance customers today, and is the undisputed market leader in Germany, where the Group insures one car out of 6. The company is also the clear winner of the Net Promoter benchmark reports in their sector.

Rankings are based on independent research conducted by Satmetrix, co-developers of the Net Promoter® Score and leaders in the customer experience software market. The results are based on detailed responses from more than 16,000 European consumers, including more than 4,400 German consumers who had purchased or used products or services from major brands within the previous 12 months. In the car insurance sector, nearly 1000 German consumers rated their likelihood to recommend each brand, as well as various aspects of customer experience including product or service features, customer service and overall value, allowing Satmetrix to analyse drivers of loyalty and performance gaps.

In this research, HUK-COBURG obtained the highest NPS® Score with 28%, more than double the score of its closest competitor, and 26 points ahead of the industry average. Dr. Wolfgang Weiler, CEO of the HUK-COBURG, declares: “We have always placed our customers at the centre of our business, and we are honoured to see our values rewarded with their loyalty. Word of mouth is crucial in the insurance business, particularly car insurance. Therefore we understand the link between customer delight and business outcomes, with customers renewing year on year, but also recommending us to their friends.”

Beyond the support of their customers, HUK-COBURG has been recognised by leading industry associations; it received the highest rating for its content insurance offering by the independent agency Assekurat, which continuously assesses the ability for insurance organisations to respond to the demands of their customers in terms of quality. HUK-COBURG has also been awarded a “Value for Money” prize by Kubus 2010, and “Best Insurer of the Year” by Focus Money (2010) and Auto Zeitung (2009).

A leader in claims management, HUK-COBURG offers full settlement of damages, from original evaluation, to courtesy cars and repair at around 1,200 partner workshops. The company processed its millionth claim in March 2011, a milestone for its staff who provides a comprehensive service in case of accidents, not only through cash payments, but also actual help in emergencies. Regular customer surveys, carried out by HUK-COBURG, confirm the findings from the Satmetrix report, and show high customer satisfaction scores with regards to the services they receive from the Group.

How to calculate the Net Promoter Score

A company’s Net Promoter Score, or NPS, is based on customers’ likelihood to recommend the company’s product or service. NPS is calculated as the percentage of customers who are Promoters, rating the company 9 or 10 on a zero-to-ten point scale, minus the percentage who are Detractors, rating 6 or lower.

Full reports are available for purchase on www.satmetrix.com and www.netpromoter.com.  

About Satmetrix

Satmetrix is the leading global provider of customer experience software applications and the co-developer of Net Promoter®. The company offers a winning combination of software (SaaS) and best-practices consulting that deliver actionable customer feedback to drive growth, fuel innovation, and amplify positive word-of-mouth. Satmetrix has a proven track record of accelerating the success of large-scale, integrated customer experience programmes with more than 700 enterprise deployments in 40 languages. Its clients include some of the world’s most customer-centric companies, including Experian, Symantec, ING, HP, Lenovo and SONY. In addition, Satmetrix offers Net Promoter Customer Loyalty Certification for professionals responsible for customer experience, customer loyalty, and customer feedback and maintains the online community netpromoter.com. For more information, visit www.satmetrix.com, or call +44 (0) 845-371-1040.

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When comparing motorcycle insurance, make sure the limits and coverage amounts are identical for different quotes, and check the financial stability of the insurance company. Compare motorcycle insurance quotes by researching coverage options with help from a licensed insurance salesperson in this free video on insurance.

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Bill would increase funding for research

It’s been talked about for years. Congress could make it a law. You would not be able to start your car if you’ve consumed too much alcohol.

Two members of the U.S. Senate, one a Democrat and the other a Republican, have taken a step, sponsoring the ROADS SAFE Act, which would authorize $12 million a year for the National Highway Traffic Safety Administration (NHTSA) to develop technology that would prevent an intoxicated person from driving a vehicle.

The objective, of course, is to prevent drunk drivers from getting on the road and causing fatal accidents. Senators Tom Udall (D-NM) and Bob Corker (R-TN) co-sponsored the legislation, expressing hope their bi-partisan approach will help secure passage.

Rising death toll

In 2008 alone, drunk driving killed 11,773 people nationwide, including 143 in New Mexico and 327 in Tennessee. It is estimated that 8,000 lives could be saved each year if all vehicles were equipped with advanced alcohol detection technology.

"While New Mexico has been a leader in reducing the number of drunk drivers on the road, drunk driving continues to be a primary cause of fatal crashes in New Mexico and nationwide – and even one death caused by a drunk driver is unacceptable," Udall said. "This legislation will help keep Americans safe on the road by spurring the development of new technologies to prevent – and virtually eliminate – drunk driving crashes in the future."

"Drunk driving destroys thousands of lives every year in America. The ROADS SAFE Act will invest in new technology research that could help put an end to these preventable deaths and improve highway safety," Corker said.

Lots of support

The two lawmakers appear to have plenty of support from key interest groups. As you might expect, Mothers Against Drunk Driving (MADD) is enthusiastically behind the legislature. So is the Alliance of Automobile Manufacturers.

"We commend the leadership of Senators Udall and Corker in proposing this life-saving legislation, said association president and CEO Dave McCurdy. “Through the groundbreaking partnership between NHTSA and leading auto makers, substantial progress is being made on the technology front. The additional resources that the senators propose will assure continued advancements in technology as well as funding to assess the public acceptance and other significant matters that are key elements of this activity.”

Concern

Not everyone is enthusiastic, however. The American Beverage Institute said it is concerned anti-alcohol devices in cars won’t be able to distinguish someone who had a glass of wine with dinner from someone over the legal limit.

There is an existing technology that requires a driver to blow into a tube before a vehicle will start. Currently, it’s not mass produced and is installed only by court order for repeat DWI offenders.

As usual, California is out in front on the issue. The state legislature is reportedly considering a similar bill to fund research.

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In this video, prepared for you by experienced car crash and personal injury lawyer, Jim Dodson, you will learn the 6 ways an insurance adjuster will try to deny or reduce the amount of settlement you will receive in your car accident case. Don’t become a victim – know your rights.

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As with automobiles, motorcycle insurance costs depend on the bike you are insurance, your driving record and other demographic information.

The cost of motorcycle insurance depends on several factors, including:

•the type of motorcycle you ride
•the insurance company you choose
•your driving and/or riding history
•the amount of coverage you receive
•discounts you are eligible for
•where you live

Motorcycle insurance is based on an individual’s driving record, as well as the make and model of the bike. Check the price of motorcycle insurance from a local insurance agent with information from the manager of a Harley Davidson dealership in this free video series on motorcycles.

Here is the video on Youtube:

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With the downturn in the economy and the upturn in pricing, more people are looking to save on gas by using motorcycles. This entails purchasing motorcycle insurance. Compare policies to ensure they’re getting the best value for their dollar.

When comparing motorcycle insurance, make sure the limits and coverage amounts are identical for different quotes, and check the financial stability of the insurance company. Compare motorcycle insurance quotes by researching coverage options with help from a licensed insurance salesperson in this free video on insurance.

Here is the video on Youtube:

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Discussion of the problem of teenage drinking and driving, made in cooperation with the Yale Center of Alcohol Studies. 3 college men, one doing no drinking, one drinking beer and one drinking heavily are studied. Results are compared to effects of equivalent amounts in rats. Depicts an accidents resulting from only casual drinking before driving. Shows rat experiments, teenagers drinking in bar and dancing, and alludes to death of one couple because of driving while intoxicated. Producer: Centron Corporation. Young drivers are a high-risk group, partially because they are young and just learning the rules, but that is not the only reason. Young drivers often think they are invincible; that the crashes caused by teenage drinking and driving reported on the news will never happen to them.

According to the Insurance Institute for Highway Safety, the youngest drivers are less likely to drive after drinking, but are more likely to crash when they do, because of inexperience with both alcohol and driving and the combination of the two. In 2003, 27 percent of 16-20-year-old passenger vehicle drivers fatally injured in crashes had high BACs (0.08 percent or more). The percentage of high BACs was much lower among females (13 percent) than among males (33 percent), and also was lower among 16-17-year-old drivers (16 percent) than among 18-19-year-old (30 percent) or 20-year-old (35 percent) drivers. In many high schools, students come face to face with the effects of teenage drinking and driving, with presentations from groups like Mothers Against Drunk Driving (MADD), or Students Against Destructive Decisions (SADD). These education programs help to raise awareness.

The federal government has taken steps in the past decade to bring attention to the issue, and there are consequences for young drivers charged with drinking and driving. In many states, a teenager will lose their license for a period of a year or longer if they are convicted of driving while intoxicated. On November 28, 1995, President Clinton signed legislation that included a provision forcing states to adopt and enforce a “zero tolerance” policy against teenage drinking and driving. Since that legislation’s inception, “zero tolerance” policies have been criticized, saying that such policies are unfair because they may unfairly punish an innocent teenager who may be driving an intoxicated friend home or because they are in the same area as a teen who has been drinking. It seems that zero tolerance policies may not be all bad however. According to the Insurance Institute for Highway Safety, studies of zero tolerance laws indicate they reduce crashes in [the 13-19] age group. A study of 12 states passing zero tolerance laws reported a 20 percent reduction in the proportion of fatal crashes that were single-vehicle nighttime events (crashes likely to involve alcohol impairment) among drivers ages 15-20. Alcohol and a teenage driver is a very dangerous combination, one that may be avoided through parental involvement and education.

Here is the video on Youtube:

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The state’s new insurance system is intended to save drivers money by spurring competition among insurers on price, service, and features. However, it could mean that some Massachusetts drivers could pay hundreds of dollars more for insurance. – Boston Globe

Due to the adoption of the new managed competition system for auto insurance rate setting in Massachusetts, State Insurance Commissioner Nonnie Burnes says the Division of Insurance Board of Appeal is no longer necessary since insurers set their own rates and penalties for drivers.

The board, which dealt with about 50,000 surcharge disputes per year, will be dissolved on April 1. Some lawmakers, however, are on a mission to draft legislation to maintain the board.

Burnes says that the appeals board costs consumers $50 per case and cases take up to six months to be heard, which she calls “anti-consumer.” Consumer advocates, on the other hand, say improperly assessed surcharges can cost consumers thousands in additional premiums per year.

Burnes suggests consumers seek out plans with “accident forgiveness” options, which do not charge drivers extra for accidents.

Meanwhile, she notes a proposed system would enable consumers to have surcharges reviewed, but for now, her office says it will help consumers navigate the appeals process with their insurers.

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Physical- a physical hazard in auto insurance is something that is out of the control of the driver of the automobile. For example, if it starts to rain then the risk, or hazard, involved in your drive suddenly goes up but rain starting is completely out of your control. Any auto insurance company would consider rain to be a hazard, but only a physical hazard that is out of your control.

Moral- a moral hazard in auto insurance is something that an individual would do to purposely cause an accident or claim. For example, if you were purposely trying to make someone rear-end your vehicle by constantly pulling in front of vehicles and slamming your brakes, you are committing what auto insurance considers to be a moral hazard.

Morale- a morale hazard in auto insurance is something that you are careless about and ends up causing an accident. For example, if you are speeding and weaving in and out of traffic because you know that you have auto insurance and it will pay for any damages you have committed a morale hazard.

When it comes down to it, a “hazard” in auto insurance is the element that is added that makes an accident more likely. If you become the person that makes these things a habit, expect it to be tough to find good auto insurance for a decent rate.

By Steve Newsome

Steve Newsome is an auto insurance expert who writes daily for a popular auto insurance blog. For more about Auto Insurance, read more from Steve at his Auto Insurance Blog!

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Here are just a few of the most common discounts offered by more than 300 of the nation’s top auto insurers:

Multiple Vehicle Discount.
If you are insuring more than one vehicle, whether they are cars, boats, trucks, RV’s motorcycles or even trailers, chances are you qualify for a multi-vehicle discount. See your agent for details.

Multiple Driver Discount.
It’s impossible for two people to drive the same vehicle at the same time, so insurers often offer multi-driver discounts to allow customers with more than one driver per car to only pay partial premiums on each driver.

Multi-Policy Discount.
Take advantage of your buying power. Choose one insurance company for all of your insurance needs, and you’re bound to experience a hefty discount on all of your policies. Combine your homeowners’ auto, disability, life and even health insurance into one insurance portfolio if at all possible. Some companies will also count financial savings plans such as 401K’s Roth IRA’s, money markets and college funds as additional policies when figuring out your discount.

Low Mileage Discount.
The less your car is on the road, the less chance it has of being involved in an accident. If you put less than 5,000 or 10,000 miles a year on your car, by all means tell your insurance agent! You may be surprised how cheap your insurance may become.

New Vehicle Safety Discount.
Offered to owners of new vehicles that contain certain types of safety features such as side passenger airbags, etc.

Anti-Theft Device Discount.
Any type of anti-theft device in your car is eligible for a discount too.

Good Student Discount.
Student rates can be quite high, especially for male drivers. But, some insurers are now recognizing that honor students may be more careful drivers, and are now rewarding good grades with cheaper premium rates.

Accident Free Discount.
Go several years without a claim and watch your premiums plummet.

Defensive Driving Discount.
Some insurance companies now reward drivers who attend special defensive driving workshops and seminars with either a one time, or ongoing rate cut.

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